What could cause a character to go missing?
Characters don't just vanish. Character data isn't deleted unless a game has been closed and has been down for a while.
What can a player do to get their character back?
The the most common reason for this issue is being logged into a different account. Whether it be a secondary account, a friend logged into their account, or a sibling's account, the most likely cause is not being logged in to the correct account. Another common cause is playing on Facebook, then coming over to R2Games, may in some cases cause a duplicate account to be created.
What information is needed to recover a character?
Facebook can sometimes jumble account info up. It's been known to happen now and then. Whether the issue is Facebook or a secondary account, the procedure from here is the same:
-Make a support ticket and include the name of the characters on the account and what server they were on
-We will will follow up with some questions to verify ownership of that account
-Once the security questions have been answered correctly, we will lay out account information to make locating the character easier